Privacy Policy

Introduction

NetZero Expert ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

Information We Collect

Personal Information

• Name and contact information (email, phone, address)
• Account credentials
• Business information (company name, size, industry)
• Payment information (processed securely via Stripe)

Usage Data

• Device and browser information
• IP address and location data
• Pages visited and features used
• Time spent on platform

Uploaded Content

• Blueprints and project documents
• Photos and images
• Job and customer data you input

How We Use Your Information

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices and support messages
• Respond to your comments and questions
• Analyze usage patterns to improve user experience
• Comply with legal obligations

Data Sharing

We do not sell your personal information. We may share data with:

• Service providers: Cloud hosting, payment processing, analytics
• Integrations: Third-party tools you connect (e.g., ServiceTitan)
• Legal requirements: When required by law or to protect our rights

Data Security

We implement industry-standard security measures including:

• 256-bit SSL/TLS encryption in transit
• AES-256 encryption at rest
• SOC 2 Type II certified infrastructure
• Regular security audits and penetration testing
• Multi-factor authentication options

Data Retention

We retain your data for as long as your account is active or as needed to provide services. You can request deletion of your data at any time by contacting support@netzeroexpert.com.

Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent

Cookies

We use cookies and similar tracking technologies to improve your experience. You can control cookie preferences through your browser settings. See our Cookie Policy for more details.

Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children.

Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or in-app notification.